All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the order is shipped, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
- If you did not receive the product within the guaranteed time( 14 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to exceptional circumstances outside the control of Comfilux (i.e. not cleared by customs, delayed by a natural disaster, or pandemic-like situation).
- Other exceptional circumstances outside the control of Comfilux
*You can submit refund requests within the 30 days refund/return window after receiving the item
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
- Items must be returned in their original packaging
- Returns must include all accessories
- Returned items must have no visible signs of use
We can decline the refund or return request
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Item return in damaged packaging or item
You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so
Warranty Claim Process
Please contact us to claim a warranty for your purchase:
- Order number from online purchases made through ComfiLife
- Description of the issue with the product
- Pictures showing the issue if applicable
Not Covered Under Warranty
- Without sufficient proof of purchase
- Purchases from other sources
- Lost or stolen products
- Non-quality-related issues (after 30 days of purchase)
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: extreme temperatures, water, using products outside of original intent)
- Gift replacements are only applicable if the order number is provided as proof of purchase